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Submission deadline date for NCSA is September 20th 2016.
Contemporising the past: Envisaging the future and analysing customer service experience in the present world of digital transformations. In this complex and rapidly changing economy, we cannot forget that knowledge of the past enriches and informs both present and future. The conference will thus interrogate:
Better innovation to a good customer services.
current trends and practices of customer service , locally and internationally;
Perspectives on a future customer service delivery and satisfaction.

We invite abstracts for papers, panels and presentations from customer service professionals bodies, academic, interdisciplinary and stakeholders context that include but are not limited to:
- Customer service of today
- Mobile market
- Service quality techniques
- Challenges facing customer service
- New customer service innovations
- And many more

Presentation formats:
All proposals are to be submitted online and will include title of the presentation, name of presenters and their affiliation, 3–4 keywords (essential for reviewing and programming purposes), 250 word maximum abstract (not including bibliographical references) and 100 word maximum biography.

All proposal abstracts will be reviewed by local and international panels against the following criteria:
- clarity
- Quality of proposal
- Relevance of content in relation to the conference themes.
- Presentation type
- Case Study
- Brainstorming
- others

Note: All modes of presentation require a 250-word abstract in English and a 100-word biography, plus up to four keywords to identify themes relevant to your topic. Please complete the online application form and specify one of the above formats as your preferred choice.


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Nigerian Customer Service 2016 Performance Analysis Report

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